Frequently Asked Questions

Everything you need to know about bringing Headwind style into your home.

What is the typical shipping timeframe for furniture orders?

Standard furniture items typically ship within 5-7 business days. Custom or oversized pieces may take 2-4 weeks for delivery via our specialized white-glove freight partners.

Do you offer international shipping?

Currently, Headwind ships to the contiguous United States and Canada. We are working on expanding our logistics network to support international home enthusiasts soon.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.

How can I track the status of my delivery?

Once your order departs our warehouse, you will receive an email with a tracking link. For large furniture deliveries, our carrier will call you to schedule a specific delivery window.

Are your products covered by a warranty?

Yes, all Headwind furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying furniture purchases.